Last updated: 07 October 2026
This Cancellation Policy explains how you can cancel your subscription or account on PRONOX, operated by NOX INFOTECH.
PRONOX subscription plans are prepaid for a fixed validity period (monthly or yearly) and do not auto-renew unless you explicitly purchase a new plan. You may choose not to renew at any time — your existing plan will simply remain active until its validity period ends, after which your account reverts to a plan-less state (you can top up your wallet or purchase a new plan whenever you're ready).
Since plans are prepaid for a fixed term, there is no partial-period cancellation with pro-rated refund by default. If you wish to stop using a plan before its validity ends, please refer to our Refund Policy for the limited circumstances under which a refund may be considered.
You may request full account closure at any time by contacting support. On closure, any active plan benefits, unused wallet balance, and stored customer data will be handled per our Privacy Policy and applicable data retention obligations. Unused wallet balance is non-refundable on voluntary account closure unless covered under our Refund Policy.
We reserve the right to suspend or cancel your account for violation of our Terms and Conditions, misuse that risks the platform's standing with WhatsApp or other providers, or non-payment. In such cases, no refund of remaining plan validity or wallet balance is guaranteed.
Email support@noxinfotech.com with your account details and the action you'd like taken (non-renewal, early cancellation, or full account closure). We aim to respond within 3–5 business days.
NOX INFOTECH
SP 11/1128-11/1182, First Floor, CMS Tower, Kollam, Kerala 690521
Email: support@noxinfotech.com
Phone: +91 8072553219