Last updated: 07 October 2026
This Refund Policy applies to purchases of subscription plans and wallet top-ups made on PRONOX, operated by NOX INFOTECH. By making a purchase, you agree to the terms below.
Subscription plan fees are charged in advance for the selected validity period (monthly or yearly). Once a plan is activated and messaging credits, devices, or connections associated with it have been used, the fee is non-refundable. If a plan was purchased in error and no usage has occurred, you may request a refund within 24 hours of purchase by contacting support.
Wallet balance added through top-up is intended for pay-as-you-go usage (per-message billing, plan purchases, or add-on costs) and is non-refundable once credited, except in cases of a verified duplicate payment or a payment processing error on our part.
If you experience a verified technical fault directly attributable to PRONOX that prevents you from using a significant portion of a paid plan's benefits, contact support with details. We will investigate and, at our discretion, may offer a partial credit, plan extension, or refund proportionate to the unused, affected period.
Refunds will not be issued for: change of mind after usage has begun; account suspension or termination due to violation of our Terms and Conditions or third-party (e.g. WhatsApp) policies; failure to use purchased credits, devices, or plan validity within the applicable period; or issues arising from third-party services (WhatsApp, email/SMS gateways) outside our control.
Send a refund request to support@noxinfotech.com with your account email, the transaction/UTR reference, and the reason for the request. We aim to respond within 3–5 business days. Approved refunds are processed to the original payment method within 7–10 business days.
NOX INFOTECH
SP 11/1128-11/1182, First Floor, CMS Tower, Kollam, Kerala 690521
Email: support@noxinfotech.com
Phone: +91 8072553219